Shipping & Returns

SHIPPING POLICY

HANABOM offers FREE shipping on all orders over CAD $80 within British Columbia. Our dedicated courier will deliver your parcel in approximately 2 business days if your destination address is within Greater Vancouver & if the selected items are categorized as fast-delivery. Orders from outside of Greater Vancouver and within British Columbia will take up to 14 business days.

Orders from outside of British Columbia can take up to 14 business days with FREE shipping fee (over CAD $150).

Please see below for the summary of shipping:

  • Greater Vancouver: FREE Shipping with over CAD $80 (Est. 2 business day shipping for fast-delivery items only; others may take up to 14 business days). 
  • Other BC: FREE Shipping with over CAD $80 (Est. 3 – 5 business day shipping for fast-delivery items only; others may take up to 14 business days)

  • Other Canada region: FREE Shipping with over CAD$150 (Est. 7 – 10 business day shipping for fast-delivery items only; others may take up to 14-21 business days)

The minimum free shipping fee may vary without prior notice for those whose order is delivered to outside of Greater Vancouver area.

Please contact your product vendor(s) if any inquiries or questions.  

Return & Exchange Policy

Online purchases in their original condition are eligible for a monetary refund back onto the original method of payment within 14 days (of the delivery date). 

​After 14 days, we will no longer accept returns or exchanges. All marked down sale items, jewelry, intimates (masks, socks, headwear, and swimwear), nail lacquers, and gift cards are not eligible for a refund, store credit, or exchange.

For the pre-order products, we will not accept refund but only exchange for different sizes. 

For more information of “How to return/exchange”, please reach out to us through e-mail or Instagram.

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